Terms of service

BOOKING YOUR ORDER

To secure your booking, a 50% non-refundable deposit is required. The remaining balance must be paid 7 days prior to the pick up or delivery date. THIS DEPOSIT CONFIRMS YOUR ORDER FOR THE SELECTED DATE.

BOOKINGS ARE NOT CONFIRMED UNTIL A DEPOSIT HAS BEEN RECEIVED.

Failure to pay the remaining balance by the specified due date will result in your order being cancelled and your deposit will not be refunded.

For all orders valued at $100 and less payment is required upfront so that I can source your custom cutters, cake toppers, spectacular sprinkles and perfect packaging!

And everything required to make your goodies amazing!  

CLIENTS ARE ALSO WELCOME TO PAY IN FULL UPFRONT AT THE TIME OF BOOKING. ALL PAYMENTS ARE MADE VIA A DIRECT BANK TRANSFER. DETAILS FOR PAYMENT WILL BE PROVIDED AT THE TIME OF BOOKING.

THE 50% NON REFUNDABLE DEPOSIT REMAINS NON REFUNDABLE. THE DEPOSIT CAN BE USED AS A CREDIT FOR A NEW BOOKING IF AGREED UPON BY BOTH THE CLIENT AND Sweet Bakes by Dannie. THIS NEEDS TO BE AGREED UPON IN WRITING.

 

CANCELLATIONS

ANY AND ALL CANCELLATIONS WILL RESULT IN THE LOSS OF YOUR NON REFUNDABLE DEPOSIT. ALL CANCELLATIONS OR CHANGES MUST BE IN WRITING. IF YOU CANCEL YOUR BOOKING WITHIN 3 DAYS OF YOUR PICK UP OR DELIVERY DATE, THE FULL BOOKING AMOUNT WILL BE FORFEITED. WE ALSO UNDERSTAND THAT THINGS HAPPEN. IF YOU NEED TO MOVE YOUR DATE, YOU WILL NEED TO NOTIFY US. THE NEW DATE IS SUBJECT TO AVAILABILITY. ORDERS THAT ARE CANCELLED WITHIN 48 HOURS OF THE COLLECTION OR DELIVERY DATE / TIME (FOR ANY REASON, INCLUDING COVID-19 ASSOCIATED EVENT CANCELLATIONS), WILL UNFORTUNATELY NOT BE ACCEPTED, AND THE BOOKING WILL BE FULFILLED.

 

REFUNDS

WE WANT YOU TO BE 100% HAPPY WITH YOUR ORDER! REFUNDS THAT ARE REQUESTED DUE TO DISSATISFACTION OF DESIGN, COLOUR SHADE OR GENERAL DECORATION WILL NOT BE HONOURED. IF YOU ARE UNSATISFIED WITH THE FLAVOR QUALITY OF YOUR CAKE OR COOKIES AND REQUEST A REFUND, THIS WILL BE ASSESSED AT THE DISCRETION OF OUR STAFF. IN THESE CIRCUMSTANCES, THE CAKE MUST BE RETURNED IN FULL. WE ARE STRICTLY UNABLE TO ISSUE A REFUND FOR A CAKE OR PRODUCT THAT HAS BEEN CONSUMED.

**ORDERS THAT ARE CANCELLED WITHIN 48 HOURS OF THE COLLECTION OR DELIVERY DATE / TIME (FOR ANY REASON, INCLUDING COVID-19 ASSOCIATED EVENT CANCELLATIONS), WILL UNFORTUNATELY NOT BE ACCEPTED.

 

DAMAGE

WE WILL AIM TO PROVIDE AS MUCH DETAIL AND ASSISTANCE IN RELATION TO BEST STORAGE FOR YOUR ORDER. WE TAKE NO RESPONSIBILITY IF A CAKE, COOKIES OR GOODIES MADE BY US IS DAMAGED AFTER IT HAS BEEN PICKED UP BY THE CLIENT OR A DESIGNATED PERSON, OR, DELIVERED TO THE CLIENT’S ADDRESS OR EVENT SPACE.  Once you pick up your order (thanks again by the way!) what happens to your goodies is all on you! Keep them safe, keep them cool.

For all cakes! Butter, SUN = MELT!!!!

Make sure you keep your BUTTERCREAM! Cake REFRIGERATED! Your Cake is best brought out and displayed 15-20 minutes before your party start time, display for a maximum of 3-4 hours and best consumed!

 

PICK UP & DELIVERY

ORDERS CAN BE ELECTED TO BE EITHER PICKED UP FROM SBBD HQ, OR TO BE DELIVERED. THIS MUST BE STATED AT THE TIME OF YOUR BOOKING. PLEASE ENSURE TO PICK UP YOUR ORDER IN THE AGREED TIMEFRAME, AS WE OPERATE ON A STRICT SCHEDULE AND OFTEN HAVE OTHER DELIVERIES TO FULFIL.

IN ORDER TO QUOTE YOU FOR DELIVERY, WE REQUIRE A DELIVERY ADDRESS. CAKE DELIVERY TIMES ARE AGREED UPON AT THE TIME OF BOOKING BY THE CLIENT AND SWEET BAKES BY DANNIE. ALL DELIVERY TIMES ARE GIVEN AS A DELIVERY WINDOW ESTIMATE, AND SBBD WILL AIM TO BE IN TOUCH DURING THE WEEK OF YOUR SCHEDULED ORDER OF DELIVERY TO GIVE A MORE ACCURATE TIME.

SHIPPING
As much as I’d love to hand deliver each and every batch, sometimes I need the helping hand of Aus Post. I do my best to package my cookies adequately enough for a bumpy ride but broken cookies are a possibility and a non-refundable risk you take when placing a shipped order. Also while I ship express I can’t guarantee that rain, sleet, snow or hail won’t delay your order. Refunds can’t be offered but know that they’re on their way.

 

DESIGN

WE ARE SO HAPPY TO BE CONSIDERED AS YOUR BAKER OF CHOICE. WE HOPE YOU HAVE CHOSEN US BECAUSE YOU LOVE OUR STYLE, AESTHETIC AND CREATIVITY. DUE TO THE NATURE OF THE CREATIVE PROCESS, WE DO NOT COPY OR REPLICATE OTHER ARTIST’S WORK. WE MAY USE YOUR INSPIRATION IMAGES AS INSPIRATION ONLY. WE WILL DO OUR ABSOLUTE BEST TO COMMUNICATE WITH YOU TO GIVE YOU GOODIES THAT YOU’RE GOING TO LOVE. Thanks so much for bringing us inspiration pictures! They are just that, inspiring! Your cake/cookies may not be a perfect replica but we will try to keep it as close as possible with our signature Sweet Bakes by Dannie spin of course. PLEASE CONSIDER BOOKING A CUSTOM CAKE OR COOKIES TO BE SIMILAR TO COMMISSIONING A PIECE OF ARTWORK. THERE MUST BE AN ELEMENT OF TRUST FOR YOUR BAKER INVOLVED. IF WE DON’T FIT YOUR DESIRED AESTHETIC, WE MAY RECOMMEND SOMEONE ELSE TO HELP YOU INSTEAD. CLIENT SATISFACTION IS AT THE FOREFRONT OF OUR BUSINESS!

 

COUNCIL REGISTERED KITCHEN

Our products are made in our home registered kitchen. Our kitchen is NOT egg free, nut free, gluten free or dairy free. Boring disclaimer but we have to say it per the law!

 

PAY MEANS YAY

Once you’ve submitted your payment for your order not only are you supporting my small business dreams but you’re also accepting the above T&CS. With every order placed, this little baker does a little happy dance! 

 

AGREEMENT OF TERMS AND CONDITIONS

UPON SUBMITTING AN ORDER FORM, YOU ARE REQUIRED TO READ, UNDERSTAND AND AGREE TO OUR TERMS AND CONDITIONS. PAYMENT OF YOUR DEPOSIT AND BOOKING CONFIRMATION IS CONSIDERED THAT YOU ARE IN AGREEMENT OF ALL TERMS AND CONDITIONS. TERMS AND CONDITIONS MAY BE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTIFICATION.